Frequently Asked Questions

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Creating an account & setting goals
Is Goalsetter safe? >

Goalsetter takes your privacy very seriously and uses bank-level security to ensure that all of your personal information is safe, secure and protected. Goalsetter savings accounts are insured up to $250,000 per account, so your money is safe too.

How does Goalsetter work? >

Goalsetter enables kids to set goals that are meaningful and save for them, or stash money away in their Goalsetter savings account just because. Goalsetter also lets parents help save for their kid’s goals by setting up auto-save and/or round-ups to contribute money over time. Other family members and friends can contribute to a kid’s Goalsetter savings account by sending them GoalCards (instead of wasted giftcards!) on holidays, special occasions, or just because they think that kid is awesome! Goalsetter is a savings account for kids made social!

How much does Goalsetter cost? >

Setting up a Goalsetter account is absolutely free. Get a personalized link to share with family and friends.
For all the savings tools Goalsetter offers, we ask that you pay what you want. 5% of our proceeds go to various children's charities, so whether your family can pay $0 or $5 per month (or anything in between), you're helping other kids' futures, as well as yours!
When friends and family give a GoalCard to a kid they love, the cost is only $1. Gifts given with debit or credit cards will incur an additional credit card processing fee of 2.9% + .30 that goes directly to our credit card processor.

Who is Goalsetter designed for? >

Goalsetter is especially designed for kids, parents, families, and friends! It’s the best way for families to teach kids healthy savings habits, and letting them save for things that really matter to them.

What’s the best way to tell my friends and family about my Goalsetter account? >

We suggest sending out a message via Facebook, Twitter, or email asking people to check out your kids’ goals, and include your kid’s personalized Goalsetter link. If your kid's birthday or other special event is coming up, you can also copy and paste their personalized Goalsetter profile link into an Evite, Paperless Post or other digital invitation.

Can I keep my Goalsetter account private? >

Of course! You can keep your Goalsetter profile - or your kid’s profile - private by selecting private when you sign up or designate private on the Account Settings page once you’re already a Goalsetter.

What kinds of goals can I save for on Goalsetter? >

You can save for big goals, small goals, and everything in between. We start every kid’s account off with their first two goals: a Savings Account and an Education Fund. But you can add any goal your kid is excited about, from summer camp, to dance classes, to a new drum set.

Is there a limit to the number of goals I can create? >

Nope! We want you setting, saving, and reaching as many goals as you can think of!

I live outside the U.S. can I use Goalsetter? >

Unfortunately, we are currently only able to link United States bank accounts for balance withdrawals and autosave. If you do live outside the United States, you can still be a gift giver and send a GoalCard to someone in your life!

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Setting Up Auto-Save
What are Savings Rules? >

Savings Rules are easy ways for parents to help save towards kids’ goals over time. We know that each family saves differently, and parents may want to contribute small amounts or larger amounts to their kids’ goals. That’s why we’ve created rules that you can choose from that work for your family.

What is Auto-Save? >

Auto-Save is a Savings Rule that allows you to designate an amount to automatically transfer into your kids’ Goalsetter savings account, or even allocate to a specific goal each week or month. Just link your U.S. bank account. Debit Card, or Credit Card to your Goalsetter profile, and we make saving for college or summer camp easy.

What are Round-Ups? >

Round-ups is a Savings Rule that enables you to connect a bank account to your Goalsetter profile, and round-up your purchases to the nearest $1 or $2. The “change” you save will then be transferrred from your linked bank account to your kids’ Goalsetter Savings Accounts, and allocated to whichever kids you’d like.

Do I have to sign up for Auto-Save in order to use Goalsetter? >

No! Although we highly recommend using auto-save because people who have their savings on auto-pilot are proven to save more over time, it is a completely optional feature. You’ll still be able to contribute to your kid’s goals, send gifts, recieve gifts, and use any other feature to help you save!

How much does it cost to automatically save with Goalsetter? >

Set up one Savings Rule or multiple Rules, and Goalsetter is still free. Auto-save and round-ups, here you come!

How does Auto-Save work? >

It’s easy:

  1. Link a valid U.S. bank account, credit card or debit card to your profile.
  2. Tell us how much you’d like to save and how often.
  3. We’ll transfer the designated amount into your Goalsetter account every week or every month from the account that you connected.
  4. Whenever you’ve reached your goal and are ready to use your Goalsetter savings, just hit “cash out” and we’ll send the money from your Goalsetter account back to your linked bank.

How do I pause Auto-Save? >

Log into your Goalsetter profile and head on over to the “Edit Auto-Save” page. Pause and unpause Auto-Save whenever you’d like.

How do I pause Round-Ups? >

Log into your Goalsetter profile and go to the “Edit Round-Ups” page. Pause and unpause Round-ups as many times as you need to.

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Giving & Receiving Gifts
What is a GoalCard? >

A GoalCard is the new and improved digital gift card that lets you give real money to real dreams (and the money is saved in an FDIC-insured account.) An online card that can be sent to anyone, whether or not they have a Goalsetter account, a GoalCard® is the perfect gift...plus it won’t get lost in the junk drawer.

How do I give money to a Goalsetter user? >

It’s simple! Just click “Give a GoalCard” on the person’s profile or click “Give a Gift” on our homepage and search the lucky recipient by name. Choose a GoalCard, decide how much you’d like to send, and give the gift of savings towards meaningful goals. The money sent in a GoalCard can be directed to a specific goal, or you can let the recipient decide how they want to spend the gift!

How do I give money on Goalsetter to someone without an account? >

To give a gift on Goalsetter to someone who does not yet have a Goalsetter account, all you need is an email address for the kid or their parent. Customize their GoalCard, add a meaningful message and a fun photo, video or gif, and help an awesome kid become as saving-savvy as you are! All money given via Goalsetter is deposited into an FDIC-insured account that is insured for up to $250,000.

What payment mechanism can I use to give a GoalCard? >

You can use debit cards, credit cards or ACH payments to give a GoalCard.

Is there a fee to send a GoalCard? >

The fee to send a GoalCard is $1. If you are paying via credit or debit card, we also have to add a payment processor fee of .29% + .30 that goes directly to our card processor. While we wish we didn’t have to charge anything, these nominal fees are how we keep the lights on and spread Goalsetter to kids everywhere.

Can I make my GoalCard private? >

Yes! Just check the box next to “Make this GoalCard private” after you customize the GoalCard. The recipient will be able to see your GoalCard, but your name will not be posted on the recipient’s public-facing Goalsetter page.

Does Goalsetter issue refunds? >

Goalsetter doesn’t hold onto the money that passes through the site. Each transaction is processed and deposited directly into the kid’s Goalsetter savings account. As a result, we are unable to issue refunds on the money you’ve gifted. However, if the recipient does not claim their GoalCard within 21 days, the money will be sent back to you.

What about taxes and stuff? >

We’re not tax advisors, but here is what we do know (because we read it on irs.gov):
Users may be able to classify money received via Goalsetter as a nontaxable gift, and not income. Generally, the following gifts are considered nontaxable:

  1. Gifts that are not more than the annual exclusion for the calendar year (that’s $15,000 worth of drum sets for 2018) and
  2. Tuition or medical expenses you pay for someone.

Goalsetter is not classified as a charitable organization, so the money that gift-givers donate to a Goalsetter user does not fall under charitable giving guidelines. If you need more info on taxation and gifts, please check out irs.gov or talk to a tax advisor.

What happens when I receive a gift? >

You will receive an email from Goalsetter when you have received a gift. When you click the link embedded in the email, you will go to your Goalsetter profile, if you have one, or be prompted to setup a Goalsetter account if you don’t. All money sent to support your goals will be held in a general savings account until you decide which goal, or goals, the money will support. All funds are FDIC insured for up to $250,000.

I received a GoalCard but I don’t have a Goalsetter account. Do I need to open a Goalsetter account to receive the money I was sent? >

Yes, in order to claim any money sent to you, you need an active Goalsetter account. If you do not have Goalsetter account and receive a GoalCard® (a digital gift card loaded with real money to support your goals), you will be asked to set up an account before you can access the gift.

How do I receive money via Goalsetter? >

It’s easier than ripping open a gift card envelope!

  1. Go to your profile on your Goalsetter account and you will be notified hat you have received a GoalCard!
  2. Click “Claim Gift” and you will be prompted to connect a bank accountt, if you have not done so already.
  3. Goalsetter will deposit the money from the GoalCard into your FDIC-insured Goalsetter savings account.
  4. Allocate the money towards your goals and say thanks!
  5. When you are ready to spend the money, click “Cash Out” and the money will go back into the connected bank account for you to spend on your goal.

How do I send a Thank You? >

After you claim your GoalCard, click “Say Thanks” and send a thank you message to the gift giver. Don’t forget to add a picture and keep the gift giver updated on your goals!

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Financial Security & Customer Support
Is the money in my Goalsetter account secure? >

Yes. Money in your Goalsetter account is FDIC insured up to $250,000 through our partner, Evolve Bank and Trust.

Who do I contact if I have questions about my Goalsetter account? >

If you have any questions, contact hello@goalsetter.co and we will get back to you within 24 hours. But we’d also love to hear from you if you have any comments, feedback, or just want to chat!

How do I know how much money is in my Goalsetter account? >

To see an up-to-date balance in your Goalsetter account, go to your kid’s profile page, and click on “Recent Activity.” This page will show you the current balance in your kid’s account along with all recent and pending transactions.

How do I cancel, change, or dispute a transaction? >

To cancel, change, or dispute a transaction, send us an email at hello@goalsetter.co and will get back to you and clear up any confusion within 24 hours.

What if I have questions or inquires about my financial statements? >

Goalsetter partners with SynapseFi to provide financial services through Evolve Bank and Trust. Please report any financial inquiries, complaints, or questions to issues@synapsepay.com.

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Setting up Allowance
How does allowance work? >

Since we know that every family does allowance differently, we’ve set up Allowance Rules that let you give allowance according to your family’s philosophy. Don’t believe in tying money to chores? Choose the “Set it and Forget it” Rule! Only believe in paying your kids allowance if they complete certain chores each week? Try the “You’re on Payroll” Allowance Rule! Want to test how much grit and hustle your kids have? Pay-by-the-chore with the “Entrepreneur-in-the-Making” Rule. You set up the amounts to pay each kid and link your bank account, credit or debit card, and we’ll make the allowance transfers to your kids’ Goalsetter account happen. No more IOU’s required.

What if my kids want cash for their allowance? >

When you approve your kid’s weekly allowance, you and your kid can also decide how much goes to cash and how much goes to savings. We track both so you don’t have to.

What is the "Set-It-and-Forget-It" allowance rule? >

With Set-it-and-Forget-it rule, you can set up a set amount of allowance to be transferred into your kid's Goalsetter Savings Account. All transfers happen on Monday of every week.

What is the "You're on Payroll" allowance rule? >

With the You’re-on-Payroll rule, you can assign specific chores for your kid that need to be completed before allowance will be paid. When your kid submits their allowance for approval, you will get a notice and can set their allowance wheels in motion. You can even give them a bonus!

What is the "Entrepreneur-in-the-making" allowance rule? >

With Entrepreneur-in-the-Making rule, you can set up a list of chores with individual values, and your kids can earn money for each chore that they complete. Pay-by-the-chore as opposed to paying by the hour.

Where do I go to set up allowance? >

You can set up allowance by going to the allowance tab on your kid's profile.

How much allowance cost? >

To use our Allowance feature, you pay Goalsetter absolutely nothing. What you pay your kid is another matter entirely.

How can my kid claim allowance? >

When you are setting up the allowance rules for your kid, you can invite them to Goalsetter via their email address. We will send them a special email that lets them set up an account linked to yours so they can claim their allowance, submit their chores, and allocate their allowance money earned to their goals!

Can I still use allowance if my kid doesn't have an email address? >

Absolutely! Just hit “skip” when we ask you to invite your kid via their email.

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