Goalsetter │ Best Savings and Gifting Platform for Kids & Families

Frequently Asked Questions

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Creating an account & setting goals
Is Goalsetter safe? >

Goalsetter takes your privacy and safety very seriously. We use bank-level security to ensure all of your personal information is secure and protected. Each Goalsetter savings account is FDIC-insured up to $250,000, so your money is safe too.

How does Goalsetter work? >

Goalsetter is a “social savings platform” that enables kids to save for goals that are meaningful to them, or just stash money away in their Goalsetter savings account. Goalsetter lets parents help save for their kid’s goals by setting up auto-save, or rounding up purchases from their checking account to the nearest $1 or $2 to “save the change.” Family members and friends can contribute to a kid’s Goalsetter savings account by sending them GoalCards (instead of wasted giftcards!) on holidays, milestone moments, or just because they think that kid is awesome! And kids can use Goalsetter Allowance to learn the power of earning to make your dreams come true.

How much does Goalsetter cost? >

We offer Goalsetter on a pay-what-you-can model. That means that it’s one low fee (but lots of fun!) for kids and families to use, and that monthly fee is entirely based on how much you can afford to pay. If you can’t afford to pay anything, Goalsetter is free to use for all of our key savings features: a savings account for each kid in your family, a personalized link that they can share with friends and family members who want to support their goals, auto-save and round-ups for parents to contribute to kids’ goals, and allowance to enable kids to earn money towards their own goals. If you can afford to pay something each month, we just ask that you give between $1 and $5 so that we can keep spreading Goalsetter everywhere.
When friends and family give a GoalCard to a kid they love, the cost is only $1. Gifts given with debit or credit cards will incur an additional credit card processing fee of 2.9% + .30 that goes directly to our credit card processor.

Who is Goalsetter designed for? >

Goalsetter is especially designed for kids, parents, families, and friends. It’s the best way for families to teach kids healthy savings habits, and encourage them to save for things that really matter to them. It’s also a great way to teach kids that the Amazon Fairy does not really exist.

What’s the best way to tell my friends and family about my Goalsetter account? >

We suggest sending out a message via Facebook, Twitter, o/r email with your kid’s personalized Goalsetter link, inviting them to check out your kids’ goals. If your kid's birthday or another special event is coming up, you can also copy and paste their personalized Goalsetter profile link into an Evite, Paperless Post or other digital invitation. You can find your kid’s personalized profile link on their profile page - just click on the link that says “Share your kid’s goals.”

Can I keep my Goalsetter account private? >

Of course! You can keep your Goalsetter profile - and your kid’s profile - private by selecting “private” when you sign up. You can also go to the Account Settings page after you’ve signed up and designate your profile as private. Setting your profile to private will mean that people can’t find your profile - or your kids’ profiles - by using the Goalsetter Search feature, and will need to have your kid’s personalized profile link in order to send them a gift.

Is Goalsetter available for schools? >

Yes! Goalsetter is rolling out in classrooms, schools, and Districts across the country. Because kids who have savings accounts in their names are 6X more likely to go to college than those who don’t, getting Goalsetter into the hands of students directly impacts their college and career readiness outcomes. Interested in introducing Goalsetter into your school? Reach out to us at schools@goalsetter.co and we can definitely help!

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Auto-Save & Round-Ups
What are Savings Rules? >

Savings Rules are easy ways for parents to help save towards kids’ goals over time. We know that each family saves differently, and parents may want to contribute small amounts or larger amounts to their kids’ goals. That’s why we’ve created rules that you can choose from that work for your family. Choose Auto-Save if you’d like to save a regular amount weekly or monthly, or Round-Ups if you’d like to round up purchases from your checking account and “save your change.”

What is Auto-Save? >

Auto-Save is a Savings Rule that allows you to designate an amount to automatically transfer into your kids’ Goalsetter savings account, or even allocate to a specific goal each week or month. Just link your U.S. bank account. Debit Card, or Credit Card to your Goalsetter profile, and we’ll make saving for college or summer camp easy.

What are Round-Ups? >

Round-ups is a Savings Rule that enables you to connect a bank account to your Goalsetter profile, and round-up your purchases to the nearest $1 or $2. The “change” you save will then be transferred from your linked bank account to your kids’ Goalsetter Savings Accounts, and allocated to whichever kids you’d like.

Can everyone use Round-Ups? >

Unfortunately at this time, we can only process Round-Ups if you link a checking account held at one of the following banks:

Ally Bank
BB&T Bank
BankFund Staff Federal Credit Union
Bank of America
Bank of the West
Capital One
Capital One 360
Chase
Chime Bank
Citibank
Citizens Bank
Fidelity
Fifth Third Bank
First Tennessee
HSBC Bank
M&T Bank
NC State Employees Credit Union
Navy Federal Credit Union
PNC Bank
Regions
Santander Bank
Charles Schwab
SunTrust Bank
Silicon Valley Bank
TD Bank
TD Bank BusinessDirect
Union Bank
US Bank
USAA
Wells Fargo

If your bank does not support Round-Ups at this time, we recommend that you set up weekly Auto-Save instead. Since we see that people save an average of $10/week with Round-Ups, we can set you up with Auto-Save for $10 per week instead!

Do I have to sign up for Auto-Save in order to use Goalsetter? >

No! Although we highly recommend using auto-save because people who have their savings on auto-pilot are proven to save more over time, it is a completely optional feature. You’ll still be able to contribute to your kid’s goals, send gifts, recieve gifts, and use all of our other features to help you save!

How much does it cost to automatically save with Goalsetter? >

Goalsetter has a pay-what-you-can model. Set up one Savings Rule or multiple Savings Rules, and Goalsetter is still one low price - $0 to $5 per month, based on what you can afford to pay. Auto-save and round-ups, here you come!

How does Auto-Save work? >

It’s easy:

  1. Link a valid U.S. bank account to your profile.
  2. Tell us how much you’d like to save and how often.
  3. We’ll transfer the designated amount into your kid’s Goalsetter account every week or every month from the account that you linked. (Transfers will take place on Mondays.)
  4. Whenever your kid has reached their goal and is ready to use their Goalsetter savings, just hit “cash out” and we’ll send the money from your kid’s Goalsetter account back to your linked bank.

How do I pause Auto-Save? >

Log in to your Goalsetter profile and head on over to the “Edit Auto-Save” page. Pause and unpause Auto-Save whenever you’d like.

How do I pause Round-Ups? >

Log in to your Goalsetter profile and go to the “Edit Round-Ups” page. Pause and unpause Round-ups as many times as you need to.

I signed up for Round-Ups a few days ago. Why am I not seeing anything on my account? >

Don’t worry - it’s not that Round-Ups aren’t working for you! We don’t deposit every time you make a purchase. Instead, we keep track of each round-up, add up your total round-ups over the week, and make a deposit into your kids’ Goalsetter accounts every Friday. Look out for your round-ups on Friday, and if you still don’t see any deposits being made, let us know at hello@goalsetter.co!

When are Round-Ups deposited into my kids’ Goalsetter accounts? >

We transfer one big Round-up deposit into your kid’s Goalsetter account every Friday. That gives your round-ups the chance to grow during the week and make a splash right before the weekend!

When are Auto-save deposits transferred into my kids’ Goalsetter accounts? >

Monthly auto-save deposits are transferred on the first of every month. Weekly auto-save deposits are transferred on Monday of each week

Can I link multiple accounts and set up Auto-Save or Round-Ups? >

Unfortunately, we can only link 1 bank account at a time. If one of your friends or family members wants to give to your kid’s Goalsetter account, they can always send GoalCards instead!

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Giving & Receiving Gifts
What is a GoalCard? >

A GoalCard is the new and improved digital gift card that lets friends and family give your kid real money towards real dreams - and the money is saved in an FDIC-insured account. A digital gift card that can be sent to anyone, whether or not they have a Goalsetter account, a GoalCard® is the perfect gift...plus it won’t get lost in the junk drawer.
When sending a GoalCard, you can choose a cute card from our site, add a photo, video or gif, and personalize it with a special message of your own. You can also specify that the GoalCard be delivered today, or sent on a special occasion in the future.

How do I give money to a Goalsetter user? >

It’s simple! If you have the kid’s personalized profile link, just click “Support their Goals” on their profile. If you don’t have the kid’s personalized profile link, click “Give a Gift” on our homepage and search for the lucky recipient by name. Choose a GoalCard, decide how much you’d like to send, and give the gift of savings towards meaningful goals. The money sent in a GoalCard can be directed to a specific goal, or you can let the recipient decide how they want to spend the gift!

How do I give money on Goalsetter to someone without an account? >

To give a GoalCard to someone who does not yet have a Goalsetter account, all you need is an email address for the kid or their parent. Customize their GoalCard, add a meaningful message and a fun photo, video or gif, and help an awesome kid become as saving-savvy as you are! All money given via Goalsetter is deposited into an FDIC-insured account that is insured for up to $250,000. Once the kid receives the GoalCard, their parent can set up their Goalsetter Account and your gift can be the first deposit towards their goals.

What payment mechanism can I use to give a GoalCard? >

You can use debit cards, credit cards or ACH payments to give a GoalCard.

Is there a fee to send a GoalCard? >

The fee to send a GoalCard is $1. If you are paying via credit or debit card, we also have to add a payment processor fee of .29% + .30 that goes directly to our card processor. While we wish we didn’t have to charge anything, these nominal fees are how we keep the lights on and spread Goalsetter to kids everywhere.

Can I make my GoalCard private? >

Yes! Just check the box next to “Make this GoalCard private” after you customize the GoalCard. The recipient will be able to see your GoalCard, but your name will not be posted on the recipient’s public-facing Goalsetter page.

Does Goalsetter issue refunds? >

Goalsetter doesn’t hold onto the money that passes through the site. Each transaction is processed and deposited directly into the kid’s Goalsetter savings account. As a result, we are unable to issue refunds on the money you’ve gifted. However, if the recipient does not claim their GoalCard within 21 days, the money will be sent back to you.

What about taxes and stuff? >

We’re not tax advisors, but here is what we do know (because we read it on irs.gov): Users may be able to classify money received via Goalsetter as a nontaxable gift, and not income. Generally, the following gifts are considered nontaxable:

  1. Gifts that are not more than the annual exclusion for the calendar year (that’s $15,000 worth of drum sets for 2018) and
  2. Tuition or medical expenses you pay for someone.

Goalsetter is not classified as a charitable organization, so the money that gift-givers donate to a Goalsetter user does not fall under charitable giving guidelines. If you need more info on taxation and gifts, please check out irs.gov or talk to a tax advisor.

What happens when I receive a gift? >

You will receive an email from Goalsetter when you have received a gift. When you click the link embedded in the email, you will go to your Goalsetter profile, if you have one, or be prompted to set up a Goalsetter account if you don’t. All money sent to support your goals will be held in a general savings account until you decide which goal, or goals, the money will support. All funds are FDIC insured for up to $250,000.

I received a GoalCard but I don’t have a Goalsetter account. Do I need to open a Goalsetter account to receive the money I was sent? >

Yes, in order to claim any money sent to you, you need an active Goalsetter account. If you do not have Goalsetter account and receive a GoalCard® (a digital gift card loaded with real money to support your goals), you will be asked to set up an account before you can access the gift.

How do I receive money via Goalsetter? >

Receiving money via Goalsetter is easy and fun (who doesn’t like receiving money with confetti flying all around?!?)

  1. Go to your profile on your Goalsetter account and you will be notified that you have received a GoalCard!
  2. Click “Claim Gift” and you will be prompted to connect a bank account, if you have not done so already.
  3. Goalsetter will deposit the money from the GoalCard into your FDIC-insured Goalsetter savings account.
  4. Allocate the money towards your goals and say thanks!
  5. When you are ready to spend the money, click “Cash Out” and the money will go back into the connected bank account for you to spend on your goal.

How do I send a Thank You? >

After you claim your GoalCard, click “Say Thanks” and send a thank you message to the gift giver. Don’t forget to add a picture and a special note to keep the gift giver updated on your goals!

Does my GoalCard need to be sent immediately? >

When sending a GoalCard, you can choose to send it immediately or have it delivered sometime in the future. (No more missed birthdays and holidays!) We will send you an email right before we send the GoalCard to the lucky recipient, and also let you know when the GoalCard has been claimed!

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Financial Security & Customer Support
Is the money in my Goalsetter account secure? >

Yes. Money in your Goalsetter account is FDIC insured up to $250,000 through our partner, Evolve Bank and Trust.

Who do I contact if I have questions about my Goalsetter account? >

If you have any questions, contact hello@goalsetter.co and we will get back to you within 24 hours. But we’d also love to hear from you if you have any comments, feedback, or just want to chat!

How do I know how much money is in my Goalsetter account? >

To see an up-to-date balance in your Goalsetter account, go to your kid’s profile page, and click on “Recent Activity.” This page will show you the current balance in your kid’s account along with all recent and pending transactions.

How do I cancel, change, or dispute a transaction? >

To cancel, change, or dispute a transaction, send us an email at hello@goalsetter.co and will get back to you and clear up any confusion within 24 hours.

What if I have questions or inquires about my financial statements? >

Goalsetter partners with SynapseFi to provide financial services through Evolve Bank and Trust. Please report any financial inquiries, complaints, or questions to issues@synapsepay.com.

How long does it take for a GoalCard to be deposited into my Goalsetter Account? >

It depends, but typically the new savings from a GoalCard should settle within 2 business days

Why is some of the money in my Goalsetter account marked “pending”? >

You will see a pending status on a money transfer if it is still being processed and the money hasn’t settled into your Goalsetter account yet. Transfers can take up to 4 business days to settle. Once the transaction has settled, you can cash out or move money between goals!

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Setting up Allowance
How does allowance work? >

Since we know that every family does allowance differently, we’ve set up Allowance Rules that let you give allowance according to your family’s philosophy. Don’t believe in tying money to chores? Choose the “Set it and Forget it” Rule!
Only believe in paying your kids allowance if they complete certain chores each week? Try the “You’re on Payroll” Allowance Rule.
Want to test how much grit and hustle your kids have? Pay-by-the-chore with the “Entrepreneur-in-the-Making” Rule.
You set up the amounts to pay each kid and link your bank account, and we’ll make the weekly allowance transfers to your kids’ Goalsetter accounts. No more IOU’s required.

What if my kids want cash for their allowance? >

When you approve your kid’s weekly allowance, you and your kid can also decide how much goes to cash and how much goes to savings. We track both so you don’t have to.

What is the "Set-It-and-Forget-It" allowance rule? >

With the Set-it-and-Forget-it rule, you can establish a set amount of allowance to be automatically transferred into your kid's Goalsetter Savings Account each week. All transfers happen on Mondays of each week.

What is the "You're on Payroll" allowance rule? >

With the You’re-on-Payroll rule, you can assign specific chores for your kid - all of which need to be completed before allowance will be paid. When your kid submits their allowance for approval, you will get a notice and can approve their chores to set their allowance wheels in motion. You can even give them a bonus if they do a great job!

What is the "Entrepreneur-in-the-making" allowance rule? >

With Entrepreneur-in-the-Making rule, you can set up a list of chores with individual values, and your kids can earn money for each chore that they complete. Pay-by-the-chore as opposed to paying by the hour. Allowance transfers are made once the chores have been done, and you have approved the.

Where do I go to set up allowance? >

You can set up allowance by going to the allowance tab on each of your kids’ profiles.

How much allowance cost? >

Allowance is included when you sign up for Goalsetter. Goalsetter has a pay-what-you-can model for all of our saving features, which means you can pay us a flat monthly fee between $0 and $5 per month, based on what you can afford. What you decide to pay your kid for allowance is another matter entirely...

How can my kid claim allowance? >

When you are setting up the allowance rules for your kid, you can invite them to Goalsetter via their email address. We will send them a special email that lets them set up an account linked to yours so they can claim their allowance, submit their chores, and allocate their allowance money to their goals!

Can I still use allowance if my kid doesn't have an email address? >

Absolutely! Just hit “skip” when we ask you to invite your kid via their email address. When it’s time to allocate their allowance money to their goals, you can allocate it for them.

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Cashing Out & Transfers
Can I make a one-time deposit into my kid's Goalsetter account? >

Absolutely! You can use "Move Money" to make a one-time deposit from your linked bank account to your kid's Goalsetter account. You can even move money directly into one of your kid’s specific goals that you want to support.

When can I cash out my Goalsetter savings? >

You can cash out at any time from your Goalsetter savings account! Just make sure you have your Goalsetter account linked to a bank account, and we'll transfer money from your Goalsetter Account to your linked bank account so you can pursue (and purchase) your goals!

Can I only cash out if a goal has been reached? >

No! We know that goals change and life happens. You can cash out from a goal at any time!

How do I cash out? >

Cashing out requires that your bank account is linked to your kid’s Goalsetter Account. Just click "Cash out" on the Goal page, and the money will be transferred back to your linked bank account.

Are there any fees for cashing out? >

Nope. Cashing out is free and easy.

Is there a limit to how many times I can cash out? >

There is no limit to how many times you can cash out.

Is there a limit to how much I can cash out? >

No, but we may sometimes delay large transfers and contact you for additional verification to ensure the security of your account and our platform.

How long do transfers usually take? >

Typically, a transfer takes up to 2 business days to settle into your bank account, or into your Goalsetter account. If you see a transfer taking longer than this, please let us know at hello@goalsetter.co.

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Learn to Earn & It’s Lit!
What is “Learn to Earn”? >

“Learn to Earn” is our fun new feature with a double entendre for a reason! We let your kids take fun quizzes (based on children’s characters, media personalities, tv stars and influencers that they love most) to learn financial literacy concepts, and you can pay them money for each quiz question they get right.
And even if you don’t want to pay your kids to learn, they can “learn to earn” their own money because of the knowledge they’re mastering.
You can set it up by clicking on the “Learn to Earn” tab on your app.

What is the "It's Lit" quiz? >

It’s Lit is our fun-guaranteed and educator-approved financial literacy quiz on our iOS and Android apps. Kids will learn healthy savings habits, financial knowledge, and math skills through the voices of children’s characters, musicians, and celebrities. Oh, and did we mention all quiz levels are mapped to Jumpstart.org’s national financial literacy standards? Whether your kid is in Kindergarten or 12th grade, we have questions that are made just for them.
Kids can play 2 questions daily, and a 3-day streak unlocks 4 bonus questions. A new week of quizzes unlocks every Monday, but only if they get 8 out of 10 right on the previous week’s quiz.

What ages is the "It's Lit" quiz good for? >

TBH anyone over the age of 5 (but super smart 4 year olds and 40 year olds are welcome, too!) We match the initial quiz level based on your kid’s age from Kindergarten to 18, but your kid can level up or level down as needed, and as they are comfortable with. And yes, we do have adults who look out for new quiz questions every day, because they love to play too!

Does the "It's Lit" quiz teach my kids financial literacy and language? >

Of course! That’s exactly why the quiz was created. Your kids will understand concepts like saving vs. spending, needs vs. wants, compound interest, stocks and bonds, and more!

Are "It's Lit" quizzes available for schools and classrooms? >

They will be soon (and definitely in time for the Fall, 2019 school year!) If you’re interested in rolling out “It’s Lit” quizzes in your classroom, school, or district, please send us an email to: schools@goalsetter.co.
If you’re interested in rolling out Goalsetter savings accounts in your school, however, we’re ready to go! Just send us a note at schools@goalsetter.co, and we’ll help the kids in your school get both savings accounts and a head start on their futures.

What's a Cred-Lit Score? >

Cred-Lit Score is our little money pun on your kid’s “credit score.” Our Cred-Lit score measures just how “Lit” your kids are (financially literate, that is), so we call it a Cred-Lit score! Their score goes up as they earn points - and family bragging rights - for every question they answer correctly on the quiz.

Can kids earn money when they answer questions correctly? >

Absolutely! When you set up “Learn to Earn”, you can designate an amount that you want to pay your kids for each question they get right. If you think you missed the chance during your initial “Learn to Earn” set up, don’t worry - just follow these 3 easy steps:

  • Go to the “Learn to Earn” tab
  • Click on your kid’s name on the “Who’s Playing” screen and see your kid’s “It’s Lit” dashboard.
  • Click on the edit button (that looks like a pencil) next to your kid’s name, and you can set up a “Learn to Earn” payment for all of your kids.

Can my kids play this on their iPad/tablets? >

100% yes! The Goalsetter app is available on iPods, iPhones, iPads, Android phones, Android tablets, and any devices where Google Play Store apps are accessible!

Can my kid still play this if they don’t have their own account? >

Of course! While we highly recommend that you invite your kids to set up their own login to their Goalsetter account, we understand that kids may be too young to do so. You can still let your kids play the quiz using your login (and you can sneak in some play time too! Trust us - it’s really fun!)

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