Frequently Asked Questions

We hope to answer any questions you might have, but if you still have a lingering question, please contact us!

Creating an Account

Is Goalsetter Safe?

Goalsetter uses bank-level security to ensure all of your personal information is secure and protected. Each Goalsetter savings account is FDIC-insured up to $250,000, so your money is safe too.

How does it work?

Goalsetter is a family banking and financial literacy platform that will help every member of your family to save money, learn money, earn money, and spend money responsibly.

Goalsetter offers the following key features:

  • FDIC-Insured Savings Account: A savings account for every member of your family, from cradle to graduation, from parents to grandparents.
  • GoalCards instead of gift cards: Family members and friends can gift real money towards real dreams.
  • Financial Literacy Quizzes: Game-based financial literacy education rooted in memes and gifs, but mapped to age-based national financial literacy standards published by Jumpstart.org.
  • Auto-Save and Round-ups: Round-up your debit card purchases and auto-save weekly or monthly to save towards your family’s goals.
  • "Family Circle" savings: Savings made social. Grandparents can round up and contribute to grandkids' goals too.
  • Smart Debit Cards: Debit cards for tweens, teens and parents, tied to fun, meme-based financial literacy. Debit cards will be automatically blocked if you haven’t passed your Financial Literacy quiz for the week yet! Don’t worry - they will turn back on as soon as you pass. ;-)
  • Easy Allowance: Allowance made simple. Kids earn cash for chores, extra chores, or just to learn money management.

Who is Goalsetter designed for?

Goalsetter is for grown-ups, for teens, for kids, for tweens. It’s the best way for families to save for goals and teach their kids healthy financial habits that will last a lifetime.

What’s the best way to tell my friends and family about my Goalsetter account?

To share your Goalsetter account, just click on the “Share Profile” button on your profile page and copy your personalized Goalsetter link. You can then share your link via text, social media, or even on a party invite.

Can I keep my Goalsetter account private?

You can make your whole family’s Goalsetter profiles private by selecting “private” on the Account settings page. Setting your profile to private means that people can’t find your family’s profiles using the Goalsetter Search feature, and will need to have your personalized profile link in order to send money or a gift.

Help! I’m locked out of my Goalsetter account!

If you're having issues accessing your Goalsetter app, try logging in, and press the “recover” button on the login error screen.

If you're accessing Goalsetter via our website, reset your password by going to portal.goalsetter.co/forgotpassword.

If you're still having issues logging in, send us a note at hello@goalsetter.co. We're here and happy to help!

Auto-Save & Round-Ups

What are Savings Rules?

Savings Rules are easy ways to save towards your family’s goals over time.

Choose Auto-Save if you’d like to save a regular amount weekly or monthly.

Set up Round-Ups if you’d like to round up purchases from your linked bank account or debit card and “save your change.” Even add a 2X or 3X boost to accelerate your savings.

Can I make a one-time deposit into my Goalsetter account or my kid’s Goalsetter accounts?

Yep! Go to your profile page or your kid’s profile page and select the "Move Money" button.
You can then make a one-time deposit from your linked bank account into your Goalsetter account.

You can even move money directly into a specific goal that you want to accelerate or support.

Can I send money to other people’s accounts?

Goalsetter lets you send a gift or send money to anyone in your life - whether or not they have a Goalsetter account - including sisters, nieces, nephews or friends.

What are Round-Ups?

Round-ups let you connect a bank account or debit card to your Goalsetter profile, and round-up your purchases to the nearest $1, $2, $3 or $4 or $5. Add a boost of 2X or 3X to save even more.

The “change” you save will be transferred from your linked bank account to your Goalsetter Savings Account, and allocated to whichever family members you’d like.

Can everyone use Round-Ups?

Unfortunately, we can only process Round-Ups if your bank supports round-ups via our partner, Plaid. When you link your bank account to Goalsetter using your bank credentials, we can process your round-ups..

If you connect your linked bank account using penny deposits, we cannot process Round-Ups for your account.

If your bank does not support Round-Ups at this time, we recommend that you set up weekly Auto-Save as a great alternative. Since people save an average of $10/week with Round-Ups, you can set up Auto-Save for $10 per week instead!

How does Auto-Save work?

It’s easy.

  1. Link a valid U.S. bank account or debit card to your profile.
  2. Tell us how much you’d like to save and how often.
  3. We’ll transfer the designated amount into your Goalsetter account every week or every month from the account that you linked.

How do I pause Auto-Save?

Log in to your Goalsetter profile and head on over to the “Edit Auto-Save” page. Pause and unpause Auto-Save whenever you’d like.

How do I pause Round-Ups?

Log in to your Goalsetter profile and go to the “Edit Round-Ups” page. Pause and unpause Round-ups by toggling the button.

I signed up for Round-Ups a few days ago. Why am I not seeing anything on my account? Don’t worry - it’s not that Round-Ups aren’t working for you! We don’t transfer money every time you make a purchase. We keep track of each round-up, add up your total round-ups over the week, and make a deposit into your Goalsetter account every Friday.

If you don’t see any deposits being made on Friday, let us know at hello@goalsetter.co.

When are Round-Ups deposited into my family’s Goalsetter account? We transfer one big Round-up deposit into your family’s Goalsetter account every Friday. That gives your round-ups the chance to grow during the week and make a splash right before the weekend!

Can I link multiple bank accounts for Auto-Save or Round-Ups up?

You can only link one bank account at a time to your Goalsetter account.

However, Goalsetter’s “Family Circle” feature allows partners, grandparents, godparents or other close family members to set up Auto-Save or Round-Ups and contribute to your family members’ goals. To learn more, please check out the Family Circle section in our FAQs below.

Giving & Receiving Gifts

What is a GoalCard?

A GoalCard is the new and improved digital gift card that lets friends and family give real money towards real dreams in a real FDIC-insured account. GoalCards can be sent to anyone - whether or not they have a Goalsetter account - and they won’t get lost in the junk drawer.

Choose a fun card from our site, add a photo, video or gif, and personalize it with a special message of your own. You can also specify that the GoalCard be delivered today, or sent on a special occasion in the future.

How do I give a GoalCard to a Goalsetter user?

If you have a user’s personalized profile link, just click “Support their Goals” on their profile.

If you don’t have a user’s personalized profile link, click “Give a Gift” on our homepage and search for the lucky recipient by name.

The money sent in a GoalCard can be directed to a specific goal, or you can let the recipient decide how they want to spend the gift.

Can I send money to other people’s accounts?

Goalsetter lets you send a gift or send money to anyone in your life - whether or not they have a Goalsetter account - including sisters, nieces, nephews or friends.

How do I give a GoalCard to someone without an account?

To give a GoalCard to someone who does not yet have a Goalsetter account, all you need is a phone number or email address for the kid or their parent. All money given via Goalsetter is deposited into an FDIC-insured account that is insured for up to $250,000. If a kid is receiving the GoalCard, their parent can set up their Goalsetter Account and your gift can be the first deposit towards their dreams.

What are Round-Ups?

Round-ups let you connect a bank account or debit card to your Goalsetter profile, and round-up your purchases to the nearest $1, $2, $3 or $4 or $5. Add a boost of 2X or 3X to save even more.

The “change” you save will be transferred from your linked bank account to your Goalsetter Savings Account, and allocated to whichever family members you’d like.

What payment mechanism can I use to give a GoalCard?

You can use debit cards or credit cards, or transfer money directly from your linked bank, to give a GoalCard.

Is there a fee to send a GoalCard?

The fee to send a GoalCard is $1. If you are paying via credit or debit card, we also have to add a payment processor fee of .29% + .30 that goes directly to our card processor.

While we wish we didn’t have to charge anything, these nominal fees are how we spread Goalsetter to kids everywhere.

Can I make my GoalCard private?

Yes! Just check the box next to “Make this GoalCard private” after you customize the GoalCard. The recipient will be able to see your GoalCard, but your name will not be posted on the recipient’s public-facing Goalsetter page.

Does Goalsetter issue refunds?

When you send money via Goalsetter, it is deposited directly into the recipient’s Goalsetter account, just as any other bank-to-bank transfer. As a result, we are unable to issue refunds on the money you’ve sent.

However, if the recipient does not claim their money or GoalCard within 21 days, the money will be sent back to you.

What happens when I receive a GoalCard?

All funds are FDIC insured for up to $250,000.

How do I receive a GoalCard via Goalsetter?

You will receive a text, email or app notification from Goalsetter when you have received a gift. When you click the embedded link, you will be taken to your Goalsetter profile, if you have one, or be prompted to set up a Goalsetter account if you don’t.

The next steps are easy:

  1. On your Goalsetter profile, your notifications will tell you that you have received a GoalCard. Your GoalCard money will be automatically deposited into your Goalsetter account if you have properly verified your identity on your account.
  2. If you have not yet verified your identity, click “Claim Gift” and you will be prompted to verify your account. Your money will then be deposited into your FDIC-insured Goalsetter savings account.
  3. Decide which goals you want to use your money for, and send a digital “thank you” note!

I received a GoalCard but I don’t have a Goalsetter account. Do I need to open a Goalsetter account to receive the money I was sent?

Yes, in order to claim any money sent to you, you need an active Goalsetter account. If you do not have a Goalsetter account and receive a GoalCard, you will be asked to set up an account before you can claim the gift.

How long does it take for a GoalCard to be deposited into my Goalsetter Account?

The money from a GoalCard typically settles within 2 business days.

How do I send a “Thank You” note?

After you claim your GoalCard, click “Say Thanks” and send a thank you message to the gift giver. Don’t forget to add a picture!

Does my GoalCard need to be sent immediately?

When sending a GoalCard, you can choose to send it immediately or have it delivered sometime in the future. (No more missed birthdays and holidays!)

We will send you an email right before we send the GoalCard to the lucky recipient, and also let you know when the GoalCard has been claimed!

Financial Literacy Quizzes

What are the "It's Lit" quizzes?

It’s Lit are our fun-guaranteed and educator-approved financial literacy quizzes.

All quizzes are mapped to national financial literacy standards, so every member of the family learns healthy money habits, financial language, and math skills through pop culture memes and gifs.

Quizzes have questions that are made for all family members of all ages - for parents, for teens, for kids, and for tweens.

You can play 10 questions each week. A new week of quizzes unlocks every Monday, but only if you get 8 out of 10 right on the previous week’s quiz.

What is “Learn to Earn”?

“Learn to Earn” is a feature that lets every family member take our fun financial literacy quizzes to learn key financial literacy concepts. Parents can pay kids (or themselves!) money for each quiz question they get right, up to 10 questions per week.

To set up “Learn to Earn”:

  • Go to the profile page for your family member.
  • Click on the “Learn to Earn” rule.
  • Set up a “Learn to Earn” payment for anyone in your family (including yourself!) Pay 1 cent or 1 dollar for each quiz question your family member gets right.
  • Payments are transferred from the linked bank account when you play the quiz.

What ages is the "It's Lit" quiz good for?

It’s LIt quizzes are good for every member of your family, from 5 on up. We match the initial quiz level based on your family member’s age, but you can level up or level down as needed.

What is Auto-Save?

Auto-Save lets you designate a set amount to automatically transfer into your family’s Goalsetter savings account each week or month. You can even allocate money to specific goals.

Just link your U.S. bank account to your Goalsetter profile, and make saving for college, family vacation, or a new computer easy.

Does the "It's Lit" quiz teach financial literacy and language?

That’s exactly why the quiz was created. Your family will understand concepts like saving vs. spending, needs vs. wants, compound interest, stocks and bonds, and more!

What's a Cred-Lit Score?

Cred-Lit Score is our version of a credit score that measures financial literacy. Your Cred-Lit score goes up as you earn points - and family bragging rights - for every question you answer correctly on the quiz.

Can my kids play the quizzes on their iPad/tablets?

Yep. The Goalsetter app is available on iPods, iPhones, iPads, Android phones, Android tablets, and any devices where Google Play Store apps are accessible.

Can my kid still play Goalsetter quizzes if they don’t have their own account?

Of course! While we highly recommend that you invite your kids to set up their own login to their Goalsetter account, we understand that some kids may be too young to do so. You can still let your kids play the quiz using your login.

Allowance

How does Allowance work?

Since we know that every family does allowance differently, we’ve set up Allowance Rules that let you give allowance according to your family’s philosophy.

Don’t believe in tying money to chores? Choose the “Set it and Forget it” Rule!

Only believe in paying your kids allowance if they complete certain chores each week? Try the “You’re on Payroll” Allowance Rule.

Want to test how much grit and hustle your kids have? Pay-by-the-chore with the “Entrepreneur-in-the-Making” Rule.

You set up the amounts to pay each kid and link your bank account, and we’ll make the weekly allowance transfers to your kids’ Goalsetter accounts. No more IOU’s required.

What if my kids want cash for their allowance?

When you approve your kid’s weekly allowance, you and your kid can also decide how much goes to cash and how much goes to savings. We track both so you don’t have to.

What is the “Set-It-and-Forget-It” Allowance Rule?

With the Set-it-and-Forget-it rule, you can establish a set amount of allowance to be automatically transferred into your kid's Goalsetter Savings Account each week. All transfers happen on Mondays of each week.

What is the “You’re on Payroll” Allowance Rule?

With the You’re-on-Payroll rule, you can assign specific chores for your kid - all of which need to be completed before allowance will be paid.

When your kid submits their chores for approval, you’ll get a notice to approve their chores and trigger their allowance payment. You can even give them a bonus if they do a great job!

What is the “Entrepreneur-in-the-making” Allowance Rule?

With Entrepreneur-in-the-Making rule, you can set up a list of chores with individual values, and your kids can earn money for each chore that they complete.

Allowance transfers are made once the chores have been done, and you have approved them.

Where do I set up Allowance?

You can set up allowance by going to the allowance tab on each of your kids’ profiles.

How can my kid claim their allowance?

When you are setting up the allowance rules for your kid, you can invite them to sign up for Goalsetter via their email address or text.

We will send them a special email that lets them set up an account linked to yours so they can claim their allowance, submit their chores, and allocate their allowance money to their goals!

Can I still use Allowance if my kid doesn’t have an email address?

Absolutely! Just hit “skip” when we ask you to invite your kid via their email address. When it’s time to allocate their allowance money to their goals, you can allocate it for them.

Family Circle

What is Family Circle?

Add friends and family to your family circle and get them in on savings towards your kids’ goals! When you add someone to your family circle, they will be able to see your kids’ Goalsetter accounts and set up any of our savings rules (auto-save or round-ups) to contribute to your kids goals. On the flip side, if you’re added to their family circle, you will also see their kids’ Goalsetter accounts and can save towards them, too!

Where do I add my friends to my Family Circle?

From your dashboard, click on the “My circle” tab. From there, you’ll be able to send your family and friends invites to your family circle.

Can I invite family members to use Family Circle even if they don’t have a Goalsetter account?

Yep. Once you forward them the Family Circle invite, they’ll be taken through a unique sign-up process that will let them set up a Goalsetter account and save for your kids.

Can I delete people off of my Family Circle?

To remove someone from your family circle:

  • In the Goalsetter app, go to Dashboard > My Circle
  • Click on the “Manage my Family Circle” button
  • Delete members from your Famiy Circle, or remove yourself from other people’s Family Circles.

Cashing Out & Transfers

How do I cash out when I’ve reached a goal?

Cashing out requires that your bank account is linked to your Goalsetter Account.

On the Goals page, click "Cash out", and the money will be transferred back to your linked bank account.

You can also use the “Move Money” option on your kid’s profile and move money into Goalsetter, out of Goalsetter or between accounts.

When can I cash out my Goalsetter savings?

You can cash out at any time from your Goalsetter savings account. Just make sure you have your Goalsetter account linked to an external bank account, and we'll transfer money from your Goalsetter Account to your linked bank account so you can pursue (and purchase) your goals!

Can I cash out only if a goal has been reached?

We know that goals change and life happens. You can cash out from a goal at any time.

Is there a limit to how many times I can cash out?

There is no limit to how many times you can cash out.

Is there a limit to how much I can cash out?

The daily limit for new users to transfer money in or out of Goalsetter is $200. Your daily limit can be increased if you reach Goalsetter-verified status. If you need to cash out a larger amount, please let us know at hello@goalsetter.co. Our team will be more than happy to help you.

How long do transfers usually take?

Typically, a transfer takes up to 2 business days to settle into your bank account, or into your Goalsetter account. Depending on your bank and the size of the transfer, however, it could take up to 5 business days. If you see a transfer taking longer than 5 business days, please let us know at hello@goalsetter.co.

Security & Customer Support

Is the money in my Goalsetter account secure?

Yes. Money in your Goalsetter account is FDIC insured up to $250,000 through our bank partner, Evolve Bank and Trust.

Who do I contact if I have questions about my Goalsetter account?

If you have any questions, contact hello@goalsetter.co and we will get back to you within 24 hours. But we’d also love to hear from you if you have any comments, feedback, or just want to chat!

How do I know how much money is in my Goalsetter account?

To see an up-to-date balance in your Goalsetter account, go to any family members’s profile page, and click on “Recent Activity.”

This page will show you the current balance in the account along with all recent and pending transactions.

How do I cancel, change, or dispute a transaction?

To cancel, change, or dispute a transaction, send us an email at hello@goalsetter.co. We will get back to you within 24 hours (and hopefully, sooner.)

What if I have questions or inquires about my financial statements?

Goalsetter partners with SynapseFi to provide financial services through Evolve Bank and Trust. Please report any financial inquiries, complaints, or questions to issues@synapsepay.com.

Why is some of the money in my Goalsetter account marked “pending”?

You will see a pending status on a money transfer if it is still being processed and the money hasn’t settled into your Goalsetter account yet.

Transfers can take up to 4 business days to settle. Once the transaction has settled, you can cash out or move money between goals!

Partnership

What kinds of partnerships does Goalsetter participate in?

Goasletter is on a mission to get a savings account into the hands of every kid in America. We know that savings accounts change lives, and we want to empower every organization that touches kids to change those kids’ lives.

That means we partner with:

Corporations: 150 million Americans go to work every day to ensure financial security for the people they love most - their families. Yet Americans are more financially insecure than ever before. Goalsetter lets you offer your employees a benefit that will change their kids’ futures, and deepens your relationship with your employees at the same time.

Non-profits: Every kid you touch should be both literate and financially literate. Help close the wealth gap in America by ensuring that every kid in America knows how to save, invest, and grow their wealth.

School Systems: Kids who have savings accounts are not only 6X more likely to go to college, but also 4X more likely to own stocks by the time they are young adults. That means Goalsetter savings accounts can help the students in your school or District to become both college and career ready. Goalsetter’s Financial Literacy curriculum, mapped to national financial literacy standards, also provides your educators compelling, culturally-relevant financial literacy content that kids love.

Cities: Goalsetter powers cities and municipalities with savings and financial literacy for every kid you touch - whether those are the kids of employees, students in the school system, or kids who participate in youth summer employment programs.

Referral Program

How does the Goalsetter referral program work?

Send your referral code to your friends and when they sign up and meet all the requirements, you AND your friend will both receive $5 towards your family’s Goalsetter accounts!

Forward your friends your referral code generated from your profile, and when they:

a) sign up using your link, b) link their bank account and start saving, c) stay active for 15 days

we will deposit $5 into both your account and your friend’s account.

How can I sign up for the Goalsetter referral program?

Once you get to your dashboard, click on the purple banner at the very bottom that says “Give $5, Get $5.” You’ll then be taken to a screen where you can manage your referrals. Alternatively, you can also go to settings > Give $5/Get $5.

From there, you’ll see an “invite a friend” button, through which you can text, email, ping your friend with the referral code.

Where do I see the friends I referred?

Once you get to your dashboard, click on the purple banner at the very bottom that says “Give $5, Get $5.” You’ll then be taken to a screen where you can manage your referrals. Alternatively, you can also go to settings > Give $5/Get $5.

It’s been 15 days, and I haven’t received the referral bonus yet. There are a variety of reasons why your referral bonus may not have been applied to your account. To get a referral bonus, the friend you referred must:

  1. Sign up through the link sent to them
  2. Link a bank and set up a savings rule (round ups and/or autosave)
  3. Be active on Goalsetter for 15 days If you think that there was a mistake, please send us a note at hello@goalsetter.co.

Please note that the referral program is only valid for new accounts created and that Goalsetter reserves the right to suspend the referral bonus if we suspect that it is being used differently from what is stated in the terms and conditions.